Roles & Permissions

How team roles work within Trip Owner and Bus Operator organizations.

Overview

Both Trip Owner organizations and Bus Operator organizations support multi-user teams. Each team member is assigned a role that controls what they can see and do.

Roles apply within a single organization. The same user cannot belong to both a Trip Owner and a Bus Operator organization.

The Four Roles

Role	Description
Admin	Full access. Can manage team membership and billing. The account creator is always Admin.
Manager	Full operational access. Cannot manage team members or billing.
Dispatcher	Operational tasks only. Cannot bid, award, or sign contracts.
Viewer	Read-only access to all data. Cannot take any action.

Permission Matrix

Feature	Admin	Manager	Dispatcher	Viewer
Post / edit trips	✅	✅	❌	❌
View trips & bids	✅	✅	✅	✅
Award bids / sign contracts	✅	✅	❌	❌
Browse trips (BO)	✅	✅	✅	✅
Submit bids (BO)	✅	✅	❌	❌
Manage fleet & pricing	✅	✅	✅	✅
Assign vehicles & drivers	✅	✅	✅	❌
Invite / remove team members	✅	❌	❌	❌
Account settings & billing	✅	❌	❌	❌

Inviting Team Members

Only Admins can invite new members. Navigate to Team in the left sidebar and click Invite Member. Enter the email address and select a role. The invitee receives an email to join the organization.

Pending invites count against your team member limit. You can cancel a pending invite from the Team page.

Changing Roles

Admins can change any team member's role except their own Admin role. Click the role badge next to a team member's name to open the role selector.

Revoking Access

Admins can remove team members at any time. Removed members immediately lose access. Any in-progress work (unsaved drafts) associated with their account is retained.